The BISP WhatsApp Complaint Portal 2025 is a new service started by the Benazir Income Support Programme to help poor and deserving people in Pakistan. Now, beneficiaries can send their complaints through WhatsApp instead of visiting offices. This will save time, reduce travel costs, and make it easier to report issues like payment delays, wrong deductions, and registration problems.
Instead of waiting in queues or traveling long distances, you can now send your complaint directly to the official BISP WhatsApp number of your province and get a response within one to two working days. For many families, this is a huge relief.
Table of Contents
Why This BISP Portal is Important for Beneficiaries
For years, poor and deserving people have struggled with issues like:
- Not receiving payments on time.
- Deduction of money by agents.
- Confusion about eligibility.
- Lack of clear guidance on the complaint process.
With the new system, communication will be direct with BISP officials, cutting out middlemen. It also saves time, travel costs, and frustration for people who live far from tehsil offices.
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Official BISP WhatsApp Numbers by Province
The government has released separate official WhatsApp numbers for provinces to ensure smooth handling of complaints.
| Province | WhatsApp Number |
| Punjab | 0320-3263041 |
| Sindh | 0320-3263041 |
| Balochistan | 0325-5365469 |
| Khyber Pakhtunkhwa | 0325-5365469 |
Residents can use these numbers to:
- Register complaints.
- Inquire about payment status.
- Report fraud or wrong deductions.
How to File a BISP WhatsApp Complaint
BISP offers four main ways to register a complaint:
- BISP WhatsApp Complaint
- Save your province’s number from the table above.
- Send your CNIC, full name, contact number, and complaint details.
- You will get an acknowledgment and a solution timeline.
- BISP Online Complaint Form
- Visit the official BISP website.
- Fill out the form and submit it online.
- Track your complaint directly from your mobile.
- In-Person at Tehsil Office
- Go to the nearest BISP Tehsil Office.
- Fill in the complaint form and submit it to the Assistant Director.
- BISP Helpline & Postal Complaint
- Helpline: 0800-26477
- Alternate: 051-9246326
- Postal Address: Benazir Income Support Programme, F-Block, Pak Secretariat, Islamabad.
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Warning BISP About Fake SMS & Scams
Unfortunately, many people have been tricked by fraudulent SMS claiming to be from BISP. These scammers ask for CNIC details or bank information.
If you receive such a message:
- Do not share personal information.
- Report it immediately to the BISP helpline.
- Provide the scammer’s phone number and a screenshot of the SMS.
Benefits of the BISP WhatsApp Complaint Portal
| Benefit | Impact on Beneficiaries |
| Faster Resolution | Complaints solved in 1–2 days |
| No Travel Needed | Saves time & transport cost |
| Direct Communication | Talk to official BISP staff |
| Multiple Channels Available | WhatsApp, online, phone, in-person |
Final Thoughts
The launch of the BISP WhatsApp Complaint Portal 2025 is more than just a new feature, it’s a lifeline for millions. Now, from Karachi to Quetta, from Peshawar to Lahore, people can report their problems without wasting time and money. This step proves that BISP is serious about transparency, quick service, and public trust. With WhatsApp numbers, online forms, helplines, and physical offices, beneficiaries have more ways than ever to get their issues resolved.
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FAQs
Q1: Who can use the WhatsApp Complaint Portal?
Anyone registered with BISP facing payment, registration, or fraud-related issues.
Q2: What’s the WhatsApp number for Punjab and Sindh?
0320-3263041
Q3: What’s the WhatsApp number for Balochistan and KP?
0325-5365469
Q4: Is there any fee for filing a complaint?
No, all complaint channels are 100% free.
Q5: What should I do if I receive a fake BISP message?
Report it immediately to 0800-26477 or 051-9246326.
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